JustCause Privacy Policy
Volunteer Legal Services Project of Monroe County Inc. d/b/a JustCause is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications. This Privacy Policy does not abrogate any applicable confidentiality or privilege rules. JustCause will not disclose any personal information users provide unless disclosure is required by law. By using our website or services, you agree to the terms of this Privacy Policy.
1. Introduction
JustCause’s mission is to improve the quality of life of low-income people in Monroe County by ensuring the existence of a readily available panel of skilled volunteer attorneys to resolve serious civil legal problems. This Privacy Policy is designed to inform you about how we collect, use, and protect your personal information. We value your privacy and are committed to safeguarding your data while providing you with an excellent user experience.
2. Types of Information Collected
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect depends on the context of your interactions with us and the Services and your choices. The personal information we collect may include the following:
● Personal Identification Information: Name, email address, phone number, and mailing address.
● Other Personal Information You Provide: We may also collect additional personal information you provide in the course of the provision of services, such as Social Security numbers or other government identifiers, financial information, demographic information, health data, credit information, and student data.
● Payment Information: Credit card or other payment details (if applicable). ● Usage Data: Information about how you interact with our website or services, including IP addresses, browser types, device types, and pages visited.
● Communication Information: Any messages you send us via email, service inquiries, or other forms of communication.
3. How Information is Collected
We collect your information in the following ways:
● Directly from you: When you apply for help or sign up to volunteer or for updates. ● Automatically: Through the use of cookies and tracking technologies when you visit our website. These technologies help us understand how you navigate our site and improve your experience. Our Cookie Notice provides specific information about how we use such technologies and how you can refuse certain cookies.
● Through third parties: If you use third-party services (such as social media platforms) to interact with us, we may collect information through those channels as well.
4. Purpose of Data Collection
We collect your information for the following purposes:
● To Improve Our Services: To analyze website usage and improve user experience, content, and functionality.
● To Communicate with You: To communicate about services, marketing communications, or newsletters (with your consent).
● To Ensure Legal Compliance: To comply with legal obligations and protect our rights and interests.
5. Data Security Measures
We take the protection of your personal information seriously and have implemented various measures to safeguard it, including:
● Encryption: Sensitive data such as payment information is encrypted using secure encryption protocols during transmission.
● Access Control: We limit access to your personal data to authorized employees, contractors, or service providers who need to know that information in order to perform their duties.
● Regular Security Audits: We conduct regular security assessments to ensure that our data protection measures are up-to-date and effective.
However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. You will receive notice in any security situation during which your data could potentially have been compromised.
6. Data Sharing
We do not sell, rent, or share your personal data with third parties for their marketing purposes. However, we may share your data in the following cases:
● Service Providers: We may share your information with third-party vendors who help us provide our services, such as payment processors, website hosting, email marketing platforms, and customer support services.
● Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government requests.
7. User Rights
You have certain rights regarding your personal information, including:
● Access: You have the right to request access to the personal information we hold about you.
● Correction: If you believe the information we hold about you is inaccurate or incomplete, you can request that we correct it.
● Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
● Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or SMS by following the unsubscribe instructions in the communication or contacting us directly.
● Data Portability: You may request a copy of your personal data in a commonly used format.
To exercise any of these rights, please contact us at admin@justcauseny.org. 8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
JustCause
1 W. Main St., Suite 500
Rochester, NY 14614
585-232-3051
We will respond to your inquiry as soon as possible.
9. SMS Consent
If you provide us with your phone number for SMS communication, you consent to receive text messages related to services or volunteering. We will not share your phone number with any third parties for marketing purposes, and you can opt-out of receiving SMS messages at any time by following the opt-out instructions in the message or by contacting us directly.